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Crew & Training
Displaying 1 to 10 of
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How to Make Better Hiring Decisions
The best applicant and the best employee are rarely one in the same, so I recommend following my Hire Tough, Manage Easy philosophy.
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Talent Leads to Business Results
Refresh your restaurant company's ranks by supporting the ProStart program of the National Restaurant Association Educational Foundation (NRAEF).
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ProStart Attracts Young Talent
An interview with Calton Cuse, chairman of the National Restaurant Association Education Foundation, about the outreach efforts of the ProStart program.
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Thriving Talent is Best Face to Customers
How can investing in demographic groups with high leadership ability but historically limited opportunity enhance your employee talent pool?
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Instant Feedback Leads to Rewards
Food for Your Thoughts program is one of many ways foodservice operators can use customer feedback to generate improvements and increase sales.
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Myths of Customer Service
By following these seven myths of customer service by Jim Sullivan, your company can avoid wasting time on practices that don't yield better results.
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4 No-Cost Ways to Improve Crew Performance
Mel Kleiman, president of Humetrics, shares how restaurant operators can compensate for reduced training budgets with diminished resources.
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Understanding Today’s Multi-Generational Workforce
A Duke University report offers perspective on how to understand and manage the differing traits and experiences of today's cross-generational workforce.
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SPIRIT Award Winners Engage Crew
How do SPIRIT award winners, recognized for outstanding commitment to recruiting, recognition and retention, engage and motivate their employees?
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Get Your Fill™
Get Your Fill™, a suggestive selling program from The Coca-Cola Company, assists full-service restaurants with increasing their beverage sales.
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